It is not necessary to contact Customer Service to return your order. You may return most new items within 30 days of delivery for a full refund of the original purchase price, minus the cost of shipping (cost of shipping also includes duties & customs for international purchasers). Ophire Co. will pay the return shipping costs if the return is a result of our error, such as you received an incorrect or defective item. You should expect to receive your refund within 14 business days after Ophire Co. receives your package, however, in many cases you may receive a refund more quickly. If the return is postmarked after 30 days, a 10% restocking fee will be subtracted from your refund.  

All returns should be returned to Ophire Co. in their original, unmodified condition. This includes returning each hook in the original shipping tubes with original packing materials (5.5mm and smaller hooks will need to be returned using the supplied round foam insulator, as originally packed), and returning other items such as bowls or stands in a well-insulated and protected manner. Items returned to Ophire Co. without original packaging and that arrive damaged as a result of improper packaging will be subject to not receiving a refund for the damaged items. Modified items (such as intentionally scratching, marking, or otherwise altering the product) will not qualify for a refund.

Colors can vary from batch to batch slightly due to the hand made nature of our products, not matching what is displayed on our website is not grounds for a defective item and OphireCo will not assume responsibility for return shipping in these instances.

Items being returned that are not defective or that were not a result of our error need to be shipped back pre-paid prior to returning the item: Packages being returned to us under this condition and are sent Charge On Delivery (COD) will be refused.  

Please return your items with your order number and a brief note explaining the reason for return. Our return address is:

THIS ADDRESS DOES NOT ACCEPT UPS OR FEDEX.
Ophire Co.
7941 E Lakeside Pkwy
Suite 108
Tucson, AZ 85730