FAQs

Care Instructions

Avoid Excessive Force: While resin hooks are durable, excessive force or bending can cause them to break or chip. Avoid dropping or applying undue pressure on the hooks.

Storage: Store your resin crochet hooks in a clean, dry place away from direct sunlight. Exposure to prolonged sunlight or extreme temperatures may cause the resin to fade or warp.

Cleaning: Use a soft, damp cloth to gently wipe the hooks to remove any dirt or residue. Avoid using harsh chemicals or abrasive materials as they can damage the resin's surface.

Transportation: When carrying your hooks, use a protective case or pouch to prevent them from coming into contact with other items that could scratch or damage them.

Shipping

Most orders will ship within 2-4 business days following the placement of your order for in-stock items. Processing times are subject to change at any time. Orders placed on Saturday, Sunday, or during a holiday will be processed the following business day. International customers are responsible for any customs and import taxes that may apply. Ophire Co. Is not responsible for delays in shipping or delays due to customs. Please be aware that if any of the items you have ordered are unavailable, we will promptly notify you via email to inform you of the situation. In the event that we do not receive a timely response from you, a refund for the affected item will be issued. Unfortunately, we are unable to place orders on hold. It is important to note that we initiate the processing of your order immediately upon receipt. Once the invoice for your order is generated, it enters our shipping process and becomes unmodifiable or cancelable. We appreciate your understanding in this matter and want to assure you that we are diligently working to ensure a swift and efficient delivery of your order.

Replacements 

Items that arrive damaged from transit, or items that break during normal usage are eligible for a free replacement*. Negligent usage of hooks is not eligible for any replacement. Negligent use includes dropping, throwing, damage from pets, falling off tables, etc. If you have received an incorrect or defective item please reach out to us via email: support@ophireco.com

Returns

You may return most new, unopened items within 30 days of delivery for a full refund minus the cost of shipping (and duties and customs for international purchasers). Ophire Co. will pay the return shipping costs if the return is a result of our error (such as you received an incorrect or defective item). You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Items being returned that are not defective or that were not a result of our error will need to be shipped back pre-paid prior to returning the item: Packages being returned to us under this condition and are sent Charge On Delivery (COD) will be refused. 

Will the birthstone colors be restocked?

Yes! All of our birthstone colors are permanent color ways and we continue to restock them throughout the year. 

Pre-orders

Pre-orders typically open up 1-2 weeks prior to the release of a new color. Not every color release will have a pre-order available. Due to the unpredictable state of the global supply chain ship dates are not guaranteed. Sign up for our newsletter to stay informed about more details related to a specific pre-order.

How are Ophire Co resin hooks made?

Our hooks are made by mixing a two-part epoxy resin that is then poured into a round mold called a “blank”. The resin is then cured. Once cured, the blanks are removed from the mold, hand carved, sanded, and polished. This is how we obtain a smooth and shiny finish. Due to this method, no two hooks are the same. Each one is as unique as the person purchasing it.

How do resin ergonomic hooks differ?

If you are not used to working with an ergonomic crochet hook it can take a little bit of time to adjust to holding an ergonomic handle. You may notice that your tension may differ and be a little looser if you normally use a straight handle crochet hook.. Ophire Co crochet hooks are made to be durable and lightweight. They come in a variety of bright and eye-catching colors. Compared to other types of crochet hooks, they have a smoother surface that allows the yarn to glide easily. 

Oops Hooks

Oops hooks are hooks that have minor scratches, pits, cracks, incorrectly sized or double stamped and minimal coloring. Oops hooks are sold as is at 50% off retail. No replacements or exchanges will be accepted on oops hooks with the exception of breakage during transit.