Most orders will ship within 2-4 business days following the placement of your order for in-stock items. Processing times are subject to change at any time. Orders placed on Saturday, Sunday, or during a holiday will be processed the following business day. International customers are responsible for any customs and import taxes that may apply. Ophire Co. Is not responsible for delays due to customs.
Returns & Replacements
You may return most new, unopened items within 30 days of delivery for a full refund minus the cost of shipping (and duties and customs for international purchasers). We'll also pay the return shipping costs if the return is a result of our error (such as you received an incorrect or defective item). You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Items that arrive damaged from transit, or items that break during normal usage are eligible for a free replacement*. Negligent usage of hooks is not eligible for any replacement. Negligent use includes dropping, throwing, damage from pets, falling off tables, etc. If you have received an incorrect or defective item please reach out to us via email: email@example.com
Items being returned that are not defective or that were not a result of our error will need to be shipped back pre-paid prior to returning the item: Packages being returned to us under this condition and are sent Charge On Delivery (COD) will be refused.
*Opps Hooks are not eligible for replacement from breaking under normal use.
Pre-orders typically open up 1-2 weeks prior to the release of a new color. Not every color release will have a pre-order available. Due to the unpredictable state of the global supply chain ship dates are not guaranteed. Sign up for our newsletter to stay informed about more details related to a specific pre-order.